RETURN & EXCHANGES

Please makesure you  have  your  order number from your confirmation email ready

For a refund on purchases made in the EU on our website  you can send any unwanted items back to us within 28 days for FREE via any available postage services in your EU Country. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse.

For our international customers (Outside Europe)  it depend on your country  and when we receive your returned items. Please make sure you check everything correctly before buying any items.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please CONTACT US to see how we can help you.

How do I return an item?

Welcome to the comprehensive guide on our return policy at FIZIEMPIRE  We strive to ensure that your shopping experience is seamless and satisfactory. In the event that you need to return a product, this guide will provide you with all the necessary information to navigate our return process efficiently.

Initiating a Return

To begin the return process, please visit our FIZIEMPIRE RETURN CENTRE This portal is designed to facilitate a smooth return experience. Please note that the Return Center is exclusively for processing returns and cannot be used to cancel an order.

Eligibility for Returns

  • Time Frame: Returns are accepted for items within 14 days from the date of delivery.
  • Final Sale Items: All sale/clearance items and limited release products are considered final sale and are not eligible for return. Any order made with a special sale promo code is also not eligible for return. Additional non-returnable items will be noted on their respective product pages.
  • Condition Requirements: Ensure that all tags are attached, packaging is intact, and the product is unused and unworn. Products that do not meet these conditions will not be accepted.

Important Return Instructions

  • Packaging: Do not tape the shipping label directly onto any box. This renders the product unsellable, and such packages will be refused and returned to the sender.
  • Return Shipping: Once your return is initiated, a shipping label will be generated. The return shipping fee, which varies based on size, weight, and location, will be pay by you.

Order Cancellations and Restocking

Orders made using “bot” services or back links may be cancelled at our discretion. Such cancellations are subject to a restocking fee, along with any applicable credit card processing fees.

Do you pay for return shipping costs?

We do not cover the cost of return shipping. This means that if you decide to return a product, the shipping fees associated with sending the item back to us will be your responsibility.

For more info please visit our FAQ & HELP page for more updates